Online help

PRODUCTS

Product materials

Are monbento products guaranteed BPA/BPS and phthalate free?

All monbento products are made using high quality, food safe materials and guaranteed BPA/BPS and phthalate free.

What materials are monbento products made from?

Monbento product material information can be found on our online store under the “composition” header of each product description.

Where are monbento products manufactured?

Monbento products are designed in France and manufactured in China in factories selected in accordance with strict regulations; this applies to all products apart from the MB Original bento box, which is designed and produced in France.

Do monbento products conform to European and world standards?

Monbento products conform to all European, and worldwide, food standards. Independent international bodies regularly carry out quality controls.

Is a scuffed or scraped monbento product bad for health?

All monbento products are made using high quality, food safe materials and guaranteed BPA/BPS and phthalate free. Scuffs and scrapes do not lead to materials contaminating the food inside the monbento products. Monbento products are completely safe even when they are scuffed or scraped.

Product use

Are monbento products airtight?

Details on relevant products can be found on our online store under the “features” header of each product description. The MB Original, MB Square, MB Tresor, MB Element and MB Lib bento boxes, as well as the MB Positive and MB Steel bottles, and MB Temple sauce cups are 100% airtight.

Are monbento products insulated?

Details on relevant products can be found on our online store under the “features” header of each product description. The MB Element bento box and the MB Steel bottle are insulated.

Can monbento products be used in the microwave?

Details on relevant products can be found on our online store under the “features” header of each product description. The MB Original and MB Square bento boxes are suitable for microwave use. Simply remove the lid and lift the small silicone cap on the inside cover before placing the bento in the microwave. The MB Tresor bento box (as well as the two small boxes it contains) can also be used in the microwave without their lids. The MB Lib bowl can also be used in the microwave without its lid and integrated spoon. All of the MB Silicase silicone moulds are made for use in the microwave. For best results, please comply with the maximum power and heating time shown on the product instructions and/or packaging. The MB Positive bottle cannot be used in the microwave.

Can monbento products be used in a conventional oven?

Details on relevant products can be found on our online store under the “features” header of each product description. Only the MB Silicase silicone moulds are suitable for use in a conventional oven.

Are monbento products freezer-safe?

The MB Original, MB Square and MB Tresor bento boxes, as well as the MB Lib bowl, MB Temple sauce cups, the MB Silicase silicone moulds and the MB Kawaii egg moulds are freezer-safe.

Are monbento products dishwasher-safe?

Details on relevant products can be found on our online store under the “features” header of each product description. All monbento products are dishwasher-safe apart from the MB Steel insulated bottle and the MB Pochette carry bags. We recommend that you: - Place your monbento products in the top drawer of your dishwasher to keep them away from the high water pressure near the base (this excludes cutlery and chopsticks, which should be placed in the cutlery tray) - Select a wash programme with a temperature no higher than 40°C.

Can I put monbento products in the washing machine?

The MB Pochette carry bags are machine washable. We recommend you use a gentle wash cycle with a temperature no higher than 40°C and avoid using fabric softener.

Product maintenance and repair

I have lost or broken part of my product (cover, lid, hinge, container, etc.). How do I get a replacement?

Should you lose or break part of your monbento product, you can go to the “accessories” tab on the online store where you will find many spare parts in a range of colours to get your product back in working order. If the item you need isn’t shown on the list of available parts, please contact our customer service department using the online contact form.

Product range

Where can I find monbento products?

Monbento products are available from our online store under the website “Shop” tab. You can also purchase our products from our retailers. To find the store closest to you, please search the map on our website.

How can I keep up to date with monbento news?

To stay up to date with monbento news, you can: - Register for the monbento newsletter. Go to the “newsletter” header at the bottom of the home page and simply register your email address. We won’t share your address with any third party and you can unregister at any time. - Follow the monbento Facebook page - Sign up to @monbento on Instagram - Follow monbento on Twitter - Sign up to the monbento YouTube channel - Go the “news” header on the monbento website If you have any specific questions, please contact our customer service department using the online contact form.

Are monbento products guaranteed?

Monbento products are guaranteed for 2 years. Our lunch box has a further 1 year additional guarantee, so a total 3-year guarantee. To make a claim using this guarantee, you can: - For purchases made through our online store: contact our customer services department using the online contact form and by providing your order number. - For purchases made through a retailer: contact our customer services department with your receipt.  

ONLINE PURCHASES

Payment

How can I make a payment online?

Regardless of the country of delivery, you can pay for any online purchase using either a debit card or PayPal. Within France you can also pay by cheque. The order will be processed once the cheque is received

Is online payment secure?

You can make purchases through the monbento site with total peace of mind. Payment is completely secure and guaranteed by our bank or by PayPal. None of your confidential data is stored on our site. The bank automatically encrypts your personal data as soon as it is entered. So nobody has access to your bank details, not even monbento.

Where can I find my invoice?

To find your invoice, log into your account using your email address and password. Click on the “My account” tab, then “My orders” and “View my orders”. Go to the “Print my invoice” header where you will be able to view and download your invoice.

Returns and order cancellations

What should I do if I want to cancel an order that I’ve already paid for?

There are two options for cancelling an order you’ve already paid for: - Your order hasn’t yet been sent: contact our customer services department immediately using our online contact form - Your parcel is out for delivery or has already arrived at the selected delivery address: fill out the returns form (found at the bottom of the website home page) and follow the instructions shown in the document.

What should I do if I want to return only part of my order?

If you would like to return only part of your order, fill out the returns form (found at the bottom of the website home page) and follow the instructions shown in the document.

How do I exchange one or more items?

If you would like to exchange an item for another item from our range, just fill out the returns form (found at the bottom of the website home page) and follow the instructions shown in the document.

Delivery

What delivery options are available on the online store?

The list of delivery options available on the online store can be found on the “Deliveries” page of our website.

What are the delivery charges?

Details of delivery charges can be found on the “Deliveries” page of our website.

How do I get free delivery?

Details of how to get free delivery can be found on the “Deliveries” page of our website.

How long does delivery take?

Details of how long deliveries take can be found on the “Deliveries” page of our website

How do I track my parcel?

To track your parcel, click on the link provided with the tracking number sent in your dispatch confirmation email or go to the “my account” tab on our website.

What should I do if the delivery company couldn’t find my address and wasn’t able to deliver?

If the delivery company has not found your address and has been unable to deliver, you will be contacted either by the delivery company or by monbento so that we can check your address before the parcel is returned. If your parcel is returned to us, we will contact you in order to resend your order.

What should I do if I made a mistake when I gave you my delivery address or if I would like to change it?

If you realise that the address shown on your order is wrong or if you would like to change the delivery address, there are two options: - Your order has not yet been dispatched: contact our customer services department and we will change your delivery address - Your order has already been dispatched: o Contact the delivery company directly to change the delivery address by clicking on the link provided with the order tracking number found in the dispatch confirmation email. This link will take you straight to the delivery company website o Or contact our customer services department using the online contact form and we will let the delivery company know about your change of delivery address. If, despite this, your parcel is returned, we will contact you in order to resend your order.

What should I do if my address has changed since the order was placed?

If your address has changed since the order was placed, contact our customer services department using the online contact form.

How do I contact the delivery company?

Contact details for your delivery company can be found by clicking on the link provided with the order number received in your dispatch confirmation email. This link will take you straight to the delivery company website.

Will I have to pay customs duties?

All orders placed on our website that are going to countries within the European Union are exempt of customs duties. For orders going to countries outside the European Union, merchandise may be subject to customs duties. This means that payment of customs duties and VAT may be requested when your order is delivered and these must be paid directly to the delivery company.

Out of stock items

What should I do if the product I want to buy is out of stock?

To find out when an out of stock monbento product becomes available, simply register to receive an availability alert by going to the top right hand corner of the product details section of out of stock items on our online store

Order tracking

How do I track my order?

To find out the status of your order, log into your account using your email address and password. The “awaiting payment”, “being processed” or “dispatched” status of your order is shown in real time.

How long does it take to process an order?

Details on how long it takes to process an order can be found on the “Deliveries” page of our website. Where possible, orders placed before 15.00 (French time) are dispatched the same day (apart from on weekends and public holidays). Orders placed after this time are dispatched the next day.

Data protection

Is my data shared with third parties?

The information you provide through our website is strictly confidential. It will not be shared with any third party – other than the delivery company – and are used exclusively for the purposes of fulfilling your order: - Your postal address allows us to deliver your parcel - Your email address allows us to send you an electronic invoice, confirmation that your parcel has gone to the delivery company and your parcel tracking number - Lastly, your phone number allows us to contact you in the event of a problem (incomplete address details, parcel returned by the delivery company, etc.). If you have shared your email address in order to subscribe to our newsletter, it will only be used to send you our newsletters.

How can I rectify my personal data?

Client account In accordance with data protection regulations, you may rectify your personal data at any time, and even delete it. To do this, log into your account using your email address and password. Subscription to the newsletter You may unsubscribe from our newsletter any time by clicking on the link: “Click here to unsubscribe”, which is located at the bottom of our newsletters.

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+334 73 23 72 72
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