monbento.com terms and conditions
Terms and conditions
Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are strictly forbidden.
Every order is billed in euros (€). Customers agree to pay the entire amount and taxes relative to each article bought. Prices and offers are subject to change without prior notice, however the products bought on the website will reflect the prices displayed at the moment of purchase withholding their unavailability at that time. monbento.com products remain the sole property of Monbento™ until the recipe of payment in full for the order by monbento.com. Monbento™ collects and remits VAT as required by French law, for transactions on monbento.com, except for shipping addresses in Switzerland, Canada and USA.
Paying for Your Order
You may pay for your orders with monbento.com gift cards, Visa®, MasterCard®, PayPal® or Google Checkout®. Credit cards are charged when you validate your order payment on our online payment device. Data recorded on monbento.com constitutes evidence of transactions made between Monbento™ and its customers. Contractual information is written in English and will be confirmed at the time of delivery at the latest. The validation of an order by the customer signifies his/her full acceptance these Terms and Conditions without reserve. Data recorded by monbento.com and its payment system constitute the proof of financial transactions.
Order Limitations/Limited Quantities
We reserve the right to reject any order placed on monbento.com and/or to limit quantities on any order, per household or per order, without giving any reason. These restrictions may include, but are not limited to, orders placed through the same monbento.com account, the same credit card, and/or orders that use the same billing and/or shipping address.
If we reject your order, we will attempt to notify you using the e-mail address provided with the order. Your credit or debit card will not be charged if we reject an order.
Monbento™ reserves the right to limit or prohibit sales to retailers.
Our products on sale and prices are valid as long as they are visible on monbento.com, within the limits of stock availability. In the event of unavailability after ordering, we will inform you promptly by email or telephone. Your order will be cancelled and refunded automatically.
Using Promotional Codes and Gift Cards
Promotional codes are debited at the time your order. Digital coupons are automatically redeemed if applicable to your purchase. Coupons cannot be replaced if they are lost, stolen, deleted, or if you cancel or return your purchase. Refunds will not be issued if the value of the coupon exceeds the value of your purchase.
All sales made through monbento.com are subject to monbento.com's return policy. For a complete explanation concerning our return policy, please click here.
Shipping rates are prorated with the cart's amount and the delivery destination. Product sold on monbento.com are delivered only to pre-selected countries figuring on the “country drop list” that appears during the ordering process. The delivery times indicated are average times (for more information on shipping click here) and correspond to processing and shipping times in the European Union, Switzerland, USA and Canada. The goods are delivered at the postal address provided when ordering on monbento.com. The customer is solely responsible for the accuracy of the postal address communicated. monbento.com reserves the right to split up the shipping of any order. Monbento™ cannot be held responsible for the consequences of delayed delivery. Shipping rates are free for every order greater than 160€ for delivery to Belgium, Germany, Italy, Luxembourg, Netherlands, UK or Spain.
The customer must keep the receipt signed upon receiving the package. The customer must also notify monbento.com of any problems experienced with the products (ex: damaged package, opened package, etc.) within 3 days of their receipt. At that time, you may request a refund according to the instructions specified below:
Do not accept a damaged package. Packages are always in perfect condition when they leave our warehouse and it is imperative that you receive them as such. Any package deposited in your mailbox or approved by someone else than you will be considered “approved.” The customer must notify monbento of any visible damage on the packaging of the goods upon delivery on the signed receipt. Otherwise, no action will be undertaken by monbento in case of damaged goods. If no claim has been issued within 3 days after the receipt of the package, we will not be able to consider potential disparities or accord any compensation. Monbento™ cannot be held responsible for delivery delays, in case of fault or disturbance caused by the carrier.
Disputes relating to the delivery
When the shipping address is invalid making delivery impossible, monbento will cancel the order. The payment is also canceled by monbento.com and the corresponding amount is credited back to the customer’s bank account. monbento.com will invite the customer to re-order after verifying the delivery address. In the rare event that your order never arrives, notification of lost items must be received within 60 days of the shipping confirmation e-mail.
Please review the Shipping Rates page in our Help section for additional information on shipping times, rates and policies.
Disclaimers and Limitation of Liability
By using monbento.com, you expressly agree that use of monbento.com is at your sole risk. Neither monbento™ nor its parent company, affiliates, subsidiaries, designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, licensors warrant that use of monbento.com will be uninterrupted or error-free. Neither monbento™ warrants the accuracy, integrity or completeness of the content provided on monbento.com nor the products and services offered for sale on monbento.com.
monbento™ specifically disclaims all warranties, whether expressed or implied, including but not limited to warranties of title, merchantability or fitness for a particular purpose. No oral advice or written information given by monbento™ shall create a warranty.
Under no circumstances shall monbento™ be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use monbento.com, including but not limited to reliance by you on any information obtained from monbento.com that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of monbento™ has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through monbento.com.
Monbento.com attempts to display product images shown on the site as accurately as possible. However, we cannot guarantee that the color you see matches the product’s color, as the display of the color depends, in part, upon the monitor you are using.
Errors on Our Site
Prices and availability of products and services are subject to change without prior notice. Errors will be corrected where discovered, and Monbento™ reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Monbento™ will issue a refund to your credit card account for the amount charged. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with Best Buy's Return Policy.
Termination of Use
Monbento™ may, at its sole discretion, terminate your account or your use of monbento.com at any time. You are personally liable for any orders that you place or charges that you incur prior to termination. Monbento™ reserves the right to change, suspend or discontinue all or any aspects of monbento.com at any time without prior notice.